Click2Sure | PRIVACY POLICY
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PRIVACY POLICY

 

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read all of the terms of this Policy and our Website’s Terms and Conditions, and that you understand, and agree to be bound by, all the provisions in this Policy and the Terms and Conditions. If you do not agree to be bound by these terms, please exit this page and do not access or use the Websites.

  1. Introduction

We, Click2Sure Intermediaries Proprietary Limited (“Click2Sure”, “we”, “us”, or “our”) value your privacy. Click2Sure is committed to protecting your personal information and that is why we have developed this Privacy Policy – to address the concerns you may have regarding the information you provide to us and how we treat that information.

We will only use the information that we collect about you lawfully (in accordance with the Electronic Communications and Transactions Act 2002, the Consumer Protection Act, 2008, and other applicable data protection laws enacted in South Africa from time to time).

Our Privacy Policy explains what information we collect on the Website, how we use and/or share this information, and how such information is maintained. This Privacy Policy applies to any information we collect, whether via the Website or via our partners.

You can check and update the information that we hold about you by contacting us using the contact information below (and there may be an administrative fee payable for this) or by signing into the Website. If you find any inaccuracies we will delete or correct it promptly.

  1. Protection of the information belonging to Children

If you are aged 18 or younger, please do not use this Website without the permission of your parent/guardian. If you do not have this permission, you are not allowed to provide us with any of your personal information.

  1. What information do we collect?

We may collect, store and use information which identifies you. You may provide this voluntarily when filling in forms or requesting a quote or you might need to provide it to us in response to specific information requests. We may ask for the following information:

  • Your name, identity number, address, email addresses and telephone numbers;
  • Information relating to any transactions carried out between you and us on or in relation to the Website, including information relating to any subscription for services that you make from us;
  • Information about your computer (including your IP address, browser type and operating system) and about your visits to and use of the Website (including your geographical location, referral source, length of visit and number of page views);
  • Cookie information; and
  • Any other information that you choose to send to us.

We may also ask you for information when you report a problem with our sites.

We may keep a record of correspondence or telephone calls if you contact us.

  1. The Purpose of Collecting and Processing Information

We use the personal information about you to provide you with information about Click2Sure, to properly provide you with the Service, to provide you with a more appropriate insurance product and for marketing our various services to you from time to time.

In general, we may use the personal information we have collected to:

  • offer you an insurance policy
  • manage your account and provide you with customer support;
  • to perform any obligations under an insurance policy;
  • to pursue our own legitimate interests or the legitimate interests of a third party who we share the information with (unless you have specifically objected in writing to all or some of the processing activities on reasonable grounds);
  • to process personal information for direct marketing purposes (unless you have opted out of receiving any direct marketing material);
  • to present content to you in the most effective way for you and your viewing device and browser;
  • to customise and display content including, but not limited to products, articles, listings and advertisements to you in a way that Click2Sure feels may interest you or be most beneficial to you;
  • to send content including, but not limited to products, articles, listings and advertisement content to you via email or other electronic media;
  • to enable you to voluntarily participate in interactive features on the Website;
  • to notify you about changes to the Website;
  • where the further processing is necessary for historical, statistical or research purposes;
  • conduct market research, and analyse your use of our services;
  • negotiate deals tailored to your specific location and interests; and
  • enforce our Terms and Conditions.

Any financial or payment information, such as credit card details, provided to us for the purposes of concluding a transaction on our Website, will be used by us to process your payment. This information may also be used to identify, and to protect you and us against, possible fraudulent transactions, and to generally manage our business.

We will never sell or rent your persona information to anyone else for their marketing purposes without your consent.

However, we may pass your personal information to our agents, service providers and subcontractors to help us with any of our uses of your data set out in this Privacy Policy. For example, we may use third parties to provide us with marketing or customer service assistance or send it to a credit card provider to process a payment. Information must also be passed to the insurer underwriting your policy.

We also always reserve the right to store, use or process your personal information or to disclose same in order to:

  • comply with applicable laws;
  • respond to governmental enquiries (or enquiries from a legal, governmental or quasi-governmental or local authority agency or Internet protection agency of any type);
  • comply with a valid legal process or procedure;
  • protect our rights or property, this Website, and/or other users of this Website; or
  • fulfil any contractual obligations we may have in relation to your use of the Service.

We may also disclose your personal information if we:

  • believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
  • suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities; or
  • believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

By proceeding, you also are consenting to us sending your information internationally. Different countries offer varying levels of protection of personal information. By submitting your personal information to us, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data. We undertake to make every effort to ensure that your PII is processed only for the purpose set out above, and for no other purpose.

  1. Collection directly from you

Click2Sure shall, as far as possible, always collect personal information about you directly, except in the following circumstances:

  • Where personal information is collected from a public record, or from another source if the information has already been made public by you;
  • where you have agreed that Click2Sure may collect your information from another source;
  • where the collection of your personal information from another source will not prejudice any of your legitimate interests;
  • where the collection of personal information from another source is necessary to maintain Click2Sure’s legitimate interests or those of any third party it intends sharing the information with;
  • where the collection of personal information directly from you would prejudice the purpose for the collection of such information;
  • where the collection of personal information directly from you is not reasonably practicable in the circumstances.

If Click2Sure collects personal information from a source other than you, it shall record in writing the details of that source, including the full names and contact details of that source where applicable.

You hereby consent to Click2Sure requesting and obtaining your address, identity information and credit score from any reputable credit reporting agency or institution for the purpose of concluding any transaction on this Website.

Personal information may be collected from or supplied by you in any of the following ways:

  • during the process of registering as a member on this Website;
  • provided by you as part of your profile pages on the Website;
  • when subscribing to a service, entering into a competition or promotion, or participating in a survey offered on this Website;
  • when posting a comment, review, reply or recommendation on this Website;
  • when requesting further services or information from Click2Sure;
  • when contacting Click2Sure to report a problem with the Website or for any other reason; or
  • when completing any forms on the Website.

You may visit the Website without providing any personal information. However, the Website’s servers may still collect technical information regarding the use of the Website, which is aggregated for analytical purposes, technical maintenance and for improving the content offered on the Website. Such information may include details of your visit, information about your computer, including IP (Internet Protocol) address, operating system and browser type, your location, and usage information. An individual User will not be identified from or by this information and Click2Sure is entitled to copy, distribute or otherwise use such information without limitation.

  1. Cookies

Click2Sure may use Cookies on this Website to:

  • distinguish one User from another on the Website;
  • remember your last session when you return to the Website;
  • estimate the Website’s audience size and usage patterns;
  • store information about your preferences, which allows Click2Sure to customize the Website and content according to your individual preferences; and
  • speed up searches on the Website.

You can usually modify your browser to prevent cookie use – but if you do this, the Service (and the Website) may not work properly.

In the course of displaying advertisements to this Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Policy, but is subject to their own respective privacy policies.

  1. Emails

Please note that in terms of this Policy we may email you for one or more of the following purposes:

  • as part of the Service. We may need to contact you for various reasons associated with the use of our Service, even where you have indicated you do not wish to be contacted for direct marketing purposes, and accordingly will send (or may send) emails to you in some of the following example circumstances:
    • after Registration, notifying you of your account details;
    • as reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while);
    • to send you information which you have asked for; or
    • to send you information relating to the insurance policy you have selected;
  • as a newsletter;
  • as promotional emails; and
  • to offer related services to you.

However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.

  1. Security and retention

We have put in place a number of measures to ensure that your personal information is secure, including Secure Socket Layer technology to process payments, and password protection on user accounts. However, any one who may have access to your Click2Sure account will also be able to access your personal information. Accordingly, we recommend that you do not share your password with anyone.

The personal information which we hold will be held securely within our systems in accordance with our internal security policy and the law.

The period of use of the personal information supplied by you will not be longer than we deem necessary, but may be unlimited.

Unfortunately, sending information over the internet is inherently insecure. Whilst we take all reasonable precautions to safeguard this information, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosure of such information during transit and we are not responsible for any actions taken by such third parties. You acknowledge this risk when communicating with and transacting on the Website.

  1. Transfer in Certain Circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Click2Sure Intermediaries Proprietary Limited or any of its affiliates, then, in our sole discretion, we may transfer, sell or assign information collected on and through this Website (including, without limitation, PII and other information), to one or more relevant third parties.

  1. Non personal information

In order to constantly improve the Service, we may use certain non-personal or depersonalised information that may be collected from time to time through your use of the Website or from other sources, to develop targeted advertising on our Website and on websites of third parties. This information may also be shared with third parties, including advisors, advertisers, suppliers and investors, for the purposes of improving the Service, and analysing the business.

  1. Customer Service

If you have any questions or concerns, please feel free to contact us at [email protected].

  1. Changes to this Policy

Please note that this Policy forms part of the Terms & Conditions for use of this Website and forms part of the Agreement between you and us. We review this Policy from time to time, to ensure that it reflects how we use your information, and accordingly we may, from time to time, amend this Policy, in whole or part, in our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website.

In the event of any material change to this Policy, we will announce the change either: (a) on the home page of the Website, or (b) by email, if we have your email address. However, in any event, by continuing to use the Website following any changes, you will be deemed to have agreed to such changes. Accordingly, please review this page frequently so that you are aware of any changes. .

This Policy was last updated on 20 October 2016

  1. Contact

For more information on your rights to privacy over your information, or the information processing activities of Click2sure, please do not hesitate to contact us directly on [email protected].